As our company grows and evolves we often sit back and evaluate the way our business runs and the systems that are put in place to ensure things are done correctly. Over the past couple of weeks we’ve been taking a look at the past year and identifying our weaknesses and the points of our business where there is an opportunity for things to go wrong.

We have identified some key tasks that require new or updated written procedure. In the next couple of weeks we will be releasing the following new policy:

• Maintenance Policy – This policy will outline how maintenance, renovations and emergency services are carried out by our sub-contractors. It will define a clear policy for payment in regards to regular maintenance, renovations and emergency services.
• Rent Policy – Our current rent policy is being revised and will now include policy related to the remittance of rent, deductions from rent as well as new policy related to our accepted methods of payment.
• Collections Policy (Tenant & Owner) – Will outline late fees and Insufficient Funds charges.

By laying out a clear policy we hope to avoid errors and misunderstandings in our day to day operations. Property owners can review our policy online at any time. Please contact us to request login information.